A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent interpersonal relationships.
Management is efficiency in climbing the ladder of success, leadership determines whether the ladder is leaning against the right wall.
Effective leadership is putting first things first. Effective management is discipline carrying it out.
There are three constants in life... change, choice and principles.
Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships.
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